Yousif Badawi

Led full-cycle implementation and operational management of Oracle Fusion Applications, ensuring successful project delivery, post-go-live support, and OUM compliance for a major enterprise.

• Directed full-cycle implementation of Oracle Fusion Applications (FIN, SCM, HCM, CX Cloud), ensuring seamless integration and successful go-live for critical business functions.
• Spearheaded ERP operational activities, including delivering comprehensive training sessions and providing post-go-live support to business users, optimizing system adoption.
• Oversaw partner collaboration and rigorous project scope alignment, ensuring compliance with Oracle Unified Methodology (OUM) standards for efficient project execution.
• Coordinated all change requests, managed risk logs, and conducted performance monitoring to maintain strict delivery timelines and scope, mitigating potential project delays.
• Successfully turned around a critical Oracle Fusion Cloud project, leading it from a failing state to a successful go-live phase, ensuring business continuity.
• Ensured accurate and timely payroll processing for the entire workforce through enhanced automation, significantly reducing manual errors.
• Facilitated complete business cycle optimization, including ZATCA compliance, Procure-to-Pay (P2P), and Quote-to-Cash (Q2C), improving financial operations.

Revitalized core IT infrastructure and deployed enterprise systems, enhancing production continuity and operational efficiency for a manufacturing facility.

• Designed and rebuilt the core IT infrastructure and network systems for the factory, establishing a robust and scalable foundation.
• Provided comprehensive technical support, managing supplier selection and hardware installation for critical IT components.
• Deployed Microsoft Dynamics AX ERP, integrating it seamlessly with existing operational systems to streamline workflows.
• Managed Active Directory and oversaw user access and IT security policies, enhancing overall system security and compliance.
• Established a modern, stable IT environment, significantly improving production continuity and system uptime.
• Successfully rolled out ERP solutions with minimal operational disruption, ensuring smooth business transitions.

Managed the implementation of key business applications and optimized IT operations, enhancing data management and user support across multiple branches.

• Developed and managed the successful implementation of Microsoft Dynamics CRM and Google Workspace, enhancing client relationship management and collaboration.
• Led the deployment of an in-house datacenter and established secure VPN connectivity across multiple branches, improving network reliability and connectivity.
• Maintained IT asset lifecycle, reports, and implemented infrastructure optimization strategies, optimizing IT asset utility and reporting efficiency.
• Delivered comprehensive training programs to ERP users and developed detailed system documentation, enhancing user proficiency and system adoption.
• Designed and executed a full datacenter installation, including branch VPN, Direct Internet Access (DIA), and secure connectivity, establishing a robust network infrastructure.
• Reduced support tickets by streamlining infrastructure and improving training outcomes, optimizing IT service delivery.

Operated and supported satellite communication infrastructure, delivering tailored connectivity solutions for enterprise customers and enhancing operational efficiencies.

• Operated iDirect 5IF Hub and satellite communication infrastructure with 24/7 operational support, ensuring continuous service availability.
• Provided expert support, remote configurations, and field installation supervision to satellite engineers, optimizing deployment efficiency.
• Collaborated with the enterprise business unit to design and implement tailored connectivity solutions for complex client requirements.
• Delivered satellite-based connectivity solutions to over 250 enterprise customers across banking, NGO, and oil & gas sectors, significantly expanding market reach.
• Introduced operational efficiencies that minimized service downtime, enhancing customer satisfaction and system reliability.

Provided second-line support for Telecom Administration and Billing System (TABS), ensuring data integrity, system enhancements, and uninterrupted billing operations.

• Provided 2nd line support for the Telecom Administration and Billing System (TABS), resolving complex issues efficiently.
• Managed critical system backups, ensured data integrity, and executed Oracle inventory tasks, safeguarding essential business data.
• Participated in the successful launch of new service offerings and billing system enhancements, contributing to revenue growth.
• Collaborated on support issue resolution and routine database management, maintaining system stability and performance.
• Ensured uninterrupted billing operations and minimized service disruptions, maintaining critical revenue streams.
• Played a critical role in stabilizing enterprise-wide support processes, improving overall system reliability and user satisfaction.

Administered Microsoft infrastructure systems and network devices, developing operational procedures and managing web-hosting services for the Ministry of Health.

• Provided advanced technical support and administration for Microsoft infrastructure systems, ensuring optimal performance.
• Maintained all network-related devices and processes, including Layer 1 & 3 networking, ensuring robust connectivity.
• Managed website and portal updates, along with web-hosting services via cPanel, ensuring continuous online presence.
• Developed and implemented comprehensive operational procedures, logs, and preventive maintenance schedules, enhancing system reliability.

Managed network nodes and domain users, designed infrastructure solutions, and provided advanced support for network infrastructure including Cisco switches and Wi-Fi access points.

• Managed network nodes and domain users utilizing Microsoft Windows Server, ensuring seamless network operations.
• Designed and implemented infrastructure solutions tailored to specific business requirements, improving network efficiency.
• Provided advanced support for complex network infrastructure, including Cisco switches and Wi-Fi access points, resolving critical issues promptly.

Analyzed and resolved software/hardware issues, providing IT Helpdesk and Desktop support for Windows OS and LAN/WAN networks.

• Analyzed and resolved software errors and problems across Windows OSs and applications, reducing downtime.
• Analyzed, identified, and replaced defective hardware PC components, restoring system functionality efficiently.
• Provided comprehensive IT Helpdesk and Desktop support for Windows OS and LAN/WAN networks, assisting users daily.